Check email/password for typos
Clear browser cache and cookies
Try Google OAuth instead of email
Reset password if needed
Check if account is verified
Refresh the page
Check if you're signed in
Look for JavaScript errors in console
Try signing out and back in
Contact support if issue persists
Check wallet balance
Verify payment method is valid
Try refreshing and retrying
Check for insufficient credits error
Contact support for payment issues
Verify purchase was successful
Check if workflow appears in your list
Ensure all required inputs are filled
Try running a different workflow
Check workflow status for errors
Normal time is 2-10 minutes
Complex workflows may take 30 minutes
Check current system load
Try running during off-peak hours
Contact support if >30 minutes
Check error message details
Review input data for issues
Try with different parameters
Check file format requirements
Report persistent failures to support
Check if workflow completed successfully
Try refreshing the results page
Check browser download settings
Try different browser
Clear browser cache and retry
Check payment was processed
Wait 5-10 minutes for activation
Sign out and back in
Check subscription status in account
Contact support for activation issues
❓ Frequently Asked Questions
Why can't I see my wallet balance?
This usually happens when authentication fails. Try signing out and back in. If the issue persists, clear your browser cache and cookies. The wallet balance should appear in the top navigation once properly authenticated.
How long do workflows take to complete?
Most workflows complete in 2-10 minutes. Complex workflows with multiple steps may take up to 30 minutes. You'll receive an email notification when your workflow is complete, and you can close the page and return later.
Can I get a refund for failed workflows?
Yes! If a workflow fails due to a system error, credits are automatically refunded to your wallet. If you believe a workflow failed unfairly, contact support with the workflow ID for manual review.
What file formats are supported for uploads?
Supported formats include: PDF, DOC, DOCX, TXT, CSV, JSON, PNG, JPG, JPEG, and ZIP files. Maximum file size is 50MB per upload. Check specific workflow requirements for format restrictions.
How do I upgrade my bundle subscription?
Go to Account Settings → Subscription → Manage Bundle. Select your desired tier and confirm the upgrade. Upgrades take effect immediately, and you'll be charged the prorated difference.
Can I run multiple workflows simultaneously?
Starter tier: 1 workflow at a time
Professional tier: 2 workflows simultaneously
Business tier: 3 workflows simultaneously
Enterprise tier: 5 workflows simultaneously
What happens if I exceed my monthly workflow limit?
You can purchase additional workflows individually at standard prices, or upgrade your bundle tier for more monthly credits. Bundle upgrades provide better value for high-volume users.
How secure are my workflow inputs and outputs?
All data is encrypted in transit and at rest. Workflow inputs and outputs are stored securely and are only accessible to you. We comply with GDPR and data protection regulations.
🎯 Pro Tip: Enable Email Notifications
Make sure email notifications are enabled in your account settings to receive updates about workflow completion, bundle renewals, and important system updates.