Privacy Policy

Last Updated: March 20, 2026

1. Introduction

PantheraHive, operated by SoftaiDev ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including all subdomains, applications, and APIs.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password (hashed), profile data
• Payment Information: Processed securely through third-party payment processors (NowPayments, Stripe). We do not store credit card numbers.
• Content: Text, files, prompts, and other content you submit to AI workflows
• Communications: Support requests, feedback, and correspondence

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, workflow executions, credit consumption
• Device Data: Browser type, operating system, IP address, device identifiers
• Cookies: Session tokens, authentication cookies, analytics cookies

3. How We Use Your Information

Purpose	Legal Basis
Provide and maintain the Platform	Contract performance
Process payments and manage credits	Contract performance
Send service notifications	Legitimate interest
Improve and personalize services	Legitimate interest
Prevent fraud and abuse	Legitimate interest
Comply with legal obligations	Legal obligation

4. AI Data Processing

When you use AI-powered features, your prompts are sent to third-party AI providers (Google Gemini). We do not use your content to train AI models. AI providers may process data according to their own privacy policies. We retain AI interaction logs for 90 days for quality assurance and debugging.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, payment processors, AI model providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Bcrypt password hashing
• JWT-based authentication with token expiration
• Rate limiting and API key protection
• Regular security audits via our BOS monitoring system

7. Data Retention

• Account data: Retained while your account is active, deleted 30 days after account deletion
• Workflow outputs: Retained for 12 months or until you delete them
• Usage logs: Retained for 90 days
• Payment records: Retained for 7 years (legal requirement)

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent at any time

9. Cookies

We use essential cookies for authentication and session management. Analytics cookies help us understand usage patterns. You can control cookie preferences through your browser settings.

10. Children's Privacy

The Platform is not intended for users under 18. We do not knowingly collect data from minors. If we learn we have collected data from a child, we will promptly delete it.

11. International Transfers

Your data may be processed in the United States. By using the Platform, you consent to the transfer of your data to the US, where data protection laws may differ from your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or Platform notification. The "Last Updated" date at the top indicates the latest revision.

13. Contact Us

For privacy inquiries, contact us at: privacy@pantherahive.com

Data Protection Officer: SoftaiDev Legal Team