Phone IVR System Builder
Run ID: 69c955dfa17964d77e86e18b•2026-03-29Automation
PantheraHive BOS
BOS Dashboard

This document outlines the comprehensive design for the Interactive Voice Response (IVR) phone tree system for your organization. This design incorporates detailed prompts, logical routing, and specific voicemail scripts to enhance caller experience and operational efficiency.

Phone IVR System Design: Acme Solutions Inc.

Deliverable Overview:

This document provides a detailed blueprint for the Acme Solutions Inc. IVR system, covering the full call flow from initial greeting to final destination. It includes all proposed audio prompts, keypress routing logic, voicemail scripts, error handling, and business hour considerations. This design is intended to be a direct guide for IVR system implementation.

I. IVR System Goals & Objectives

The primary goals of this IVR system design are to:

II. Call Flow Diagram (Textual Representation)

Below is a high-level overview of the IVR's main branches. Detailed prompts and logic are provided in subsequent sections.

text • 1,246 chars
[Incoming Call]
      |
      V
[Main Greeting & Menu (Level 0)]
      |
      +--- 1. Sales Department
      |       |
      |       +--- 1. New Product Inquiries
      |       +--- 2. Existing Order Status
      |       +--- 3. Speak to Sales Representative
      |       +--- 9. Return to Main Menu
      |
      +--- 2. Customer Support
      |       |
      |       +--- 1. Technical Support
      |       +--- 2. Product Returns/Exchanges
      |       +--- 3. Account Management
      |       +--- 4. Speak to Support Agent
      |       +--- 9. Return to Main Menu
      |
      +--- 3. Billing Department
      |       |
      |       +--- 1. Payment Inquiries
      |       +--- 2. Invoice Details
      |       +--- 3. Speak to Billing Representative
      |       +--- 9. Return to Main Menu
      |
      +--- 4. General Information
      |       |
      |       +--- 1. Company Address & Hours (Plays recording)
      |       +--- 2. Website & Email (Plays recording)
      |       +--- 3. Career Opportunities (Plays recording)
      |       +--- 9. Return to Main Menu
      |
      +--- 5. Repeat Menu (Replays Level 0 prompt)
      |
      +--- [Invalid Input / No Input / Timeout] -> Error Handling -> Repeat Menu / Disconnect
Sandboxed live preview

Phone IVR System Design - Initial Draft

Client: PantheraHive Customer

Date: October 26, 2023

Version: 1.0

Project: Phone IVR System Builder - Step 1: Generate Initial Design

Introduction

This document outlines the initial design for an Interactive Voice Response (IVR) phone system. The purpose of this IVR is to efficiently route incoming calls, provide self-service options, and enhance the overall caller experience for a hypothetical company, "PantheraTech Solutions." This draft includes detailed menu structures, prompt scripts, routing logic, and voicemail scripts, serving as a comprehensive foundation for further development and customization.

I. IVR System Overview & Goals

1. System Name

PantheraTech Solutions Main IVR

2. Primary Objectives

  • Efficient Call Routing: Direct callers quickly and accurately to the most appropriate department or information.
  • Improved Customer Experience: Provide clear, concise prompts and relevant self-service options to reduce frustration and wait times.
  • Reduced Agent Load: Automate responses for common inquiries where possible (e.g., company hours, payment options).
  • 24/7 Availability: Offer options for after-hours callers, including voicemail or information access.
  • Professional Representation: Maintain a consistent and professional brand voice throughout the IVR.

3. Target Audience

Existing customers, prospective clients, partners, and general public seeking information or assistance from PantheraTech Solutions.

II. Main Menu Structure & Prompts

This section defines the initial greeting, main menu options, their corresponding prompt scripts, and the primary routing logic.

1. Initial Greeting Prompt

  • Prompt: "Welcome to PantheraTech Solutions, innovating the future of technology. Please listen carefully as our menu options have recently changed."
  • Routing: Proceeds directly to Main Menu Options.

2. Main Menu Options & Routing Logic

  • Prompt: "For Sales, press 1. For Technical Support, press 2. For Billing and Accounts, press 3. For General Inquiries or our Company Directory, press 4. To repeat these options, press 9."

* Option 1: Sales

* DTMF Input: 1

* Description: For inquiries about new products, existing orders, or partnership opportunities.

* Routing: Routes to Sales Sub-Menu (see Section III.1).

* Option 2: Technical Support

* DTMF Input: 2

* Description: For assistance with software, hardware, network issues, or warranty information.

* Routing: Routes to Technical Support Sub-Menu (see Section III.2).

* Option 3: Billing & Accounts

* DTMF Input: 3

* Description: For making payments, invoice inquiries, or updating account information.

* Routing: Routes to Billing & Accounts Sub-Menu (see Section III.3).

* Option 4: General Inquiries / Company Directory

* DTMF Input: 4

* Description: For company address, hours, speaking to a general representative, or searching the company directory.

* Routing: Routes to General Inquiries Sub-Menu (see Section III.4).

* Option 9: Repeat Menu

* DTMF Input: 9

* Description: Repeats the current Main Menu options.

* Routing: Replays the Main Menu Options Prompt.

III. Sub-Menu Details & Prompts

This section details the sub-menus for each main menu option, including their specific prompts and routing.

1. Sales Sub-Menu

  • Entry Point: From Main Menu Option 1.
  • Prompt: "You've reached Sales. For new product inquiries, press 1. For existing order status, press 2. For partnership opportunities, press 3. To return to the main menu, press 9."

* Option 1: New Product Inquiries

* DTMF Input: 1

* Description: Connects to the New Sales team for product demonstrations or consultations.

* Routing: Transfers to Sales Department Queue (New Business).

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Sales Voicemail (see Section IV.2) or offer callback.

* Option 2: Existing Order Status

* DTMF Input: 2

* Description: Connects to the Order Fulfillment team.

* Routing: Transfers to Sales Department Queue (Order Fulfillment).

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Sales Voicemail (see Section IV.2) or offer callback.

* Option 3: Partnership Opportunities

* DTMF Input: 3

* Description: Connects to the Business Development team.

* Routing: Transfers to Business Development Department Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Business Development Voicemail (see Section IV.3) or offer callback.

* Option 9: Return to Main Menu

* DTMF Input: 9

* Description: Returns to the main IVR menu.

* Routing: Replays the Main Menu Options Prompt.

2. Technical Support Sub-Menu

  • Entry Point: From Main Menu Option 2.
  • Prompt: "You've reached Technical Support. For software support, press 1. For hardware support, press 2. For network and connectivity issues, press 3. For warranty and returns, press 4. To return to the main menu, press 9."

* Option 1: Software Support

* DTMF Input: 1

* Description: Connects to the Software Support team.

* Routing: Transfers to Software Support Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Technical Support Voicemail (see Section IV.4) or offer callback.

* Option 2: Hardware Support

* DTMF Input: 2

* Description: Connects to the Hardware Support team.

* Routing: Transfers to Hardware Support Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Technical Support Voicemail (see Section IV.4) or offer callback.

* Option 3: Network & Connectivity Issues

* DTMF Input: 3

* Description: Connects to Network Support.

* Routing: Transfers to Network Support Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Technical Support Voicemail (see Section IV.4) or offer callback.

* Option 4: Warranty & Returns

* DTMF Input: 4

* Description: Connects to the Warranty & Returns department.

* Routing: Transfers to Warranty & Returns Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Technical Support Voicemail (see Section IV.4) or offer callback.

* Option 9: Return to Main Menu

* DTMF Input: 9

* Description: Returns to the main IVR menu.

* Routing: Replays the Main Menu Options Prompt.

3. Billing & Accounts Sub-Menu

  • Entry Point: From Main Menu Option 3.
  • Prompt: "You've reached Billing and Accounts. To make a payment, press 1. For invoice inquiries, press 2. To update your account information, press 3. To return to the main menu, press 9."

* Option 1: Make a Payment

* DTMF Input: 1

* Description: Transfers to a secure automated payment system or a Billing agent.

* Routing: Transfers to Automated Payment System (if available) or Billing Department Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Billing Voicemail (see Section IV.5) or offer callback.

* Option 2: Invoice Inquiries

* DTMF Input: 2

* Description: Connects to the Billing team for invoice-related questions.

* Routing: Transfers to Billing Department Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Billing Voicemail (see Section IV.5) or offer callback.

* Option 3: Account Updates

* DTMF Input: 3

* Description: Connects to the Account Management team for updating contact details, services, etc.

* Routing: Transfers to Account Management Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to Billing Voicemail (see Section IV.5) or offer callback.

* Option 9: Return to Main Menu

* DTMF Input: 9

* Description: Returns to the main IVR menu.

* Routing: Replays the Main Menu Options Prompt.

4. General Inquiries / Company Directory Sub-Menu

  • Entry Point: From Main Menu Option 4.
  • Prompt: "You've reached General Inquiries. For company address and hours of operation, press 1. To speak to a general representative, press 2. For the company directory by name, press 3. To return to the main menu, press 9."

* Option 1: Company Address & Hours

* DTMF Input: 1

* Description: Plays a pre-recorded message with company information.

* Prompt: "PantheraTech Solutions is located at [Street Address, City, State, Zip Code]. Our business hours are Monday through Friday, 9 AM to 5 PM Eastern Time. We are closed on major holidays."

* Routing: After playing the message, returns to General Inquiries Sub-Menu Prompt.

* Option 2: Speak to a Representative

* DTMF Input: 2

* Description: Connects to a general operator or front desk.

* Routing: Transfers to General Operator Queue.

Queue Logic:* If agents are available, ring agents. If no agents or after hours, route to General Voicemail (see Section IV.1) or offer callback.

* Option 3: Company Directory by Name

* DTMF Input: 3

* Description: Allows callers to dial an extension or search by name.

* Prompt: "Please enter the four-digit extension of the person you wish to reach, or press the pound key to search by name."

* Routing: Transfers to Directory Search Module.

Logic:* If extension entered, transfer directly. If pound key pressed, prompt for spelling the name. If no match, return to General Inquiries Sub-Menu Prompt.

* Option 9: Return to Main Menu

* DTMF Input: 9

* Description: Returns to the main IVR menu.

* Routing: Replays the Main Menu Options Prompt.

IV. Voicemail Scripts

This section provides sample voicemail scripts for various scenarios and departments.

1. General Voicemail Script (Default)

  • Prompt: "Thank you for calling PantheraTech Solutions. All representatives are currently busy or our offices are closed. Please leave your name, phone number, and a brief message after the

III. Detailed IVR Tree Structure & Prompts

A. Main Greeting & Menu (Level 0)

Prompt (MainGreeting_L0):

"Thank you for calling Acme Solutions Inc. To help us direct your call, please choose from the following options:"

  • Option 1 (Press 1): Sales Department

* Routing: Proceeds to Sales Department menu (Level 1).

  • Option 2 (Press 2): Customer Support

* Routing: Proceeds to Customer Support menu (Level 1).

  • Option 3 (Press 3): Billing Department

* Routing: Proceeds to Billing Department menu (Level 1).

  • Option 4 (Press 4): General Information

* Routing: Proceeds to General Information menu (Level 1).

  • Option 5 (Press 5): Repeat Menu

* Routing: Replays MainGreeting_L0.

B. Sales Department (Level 1)

Prompt (SalesMenu_L1):

"You've reached the Sales Department. Please choose from the following options:"

  • Option 1 (Press 1): New Product Inquiries

* Prompt: "Please wait while we connect you to a sales representative for new product inquiries."

* Routing: Transfers to "Sales New Product" agent queue.

  • Option 2 (Press 2): Existing Order Status

* Prompt: "Please wait while we connect you to a sales representative for existing order status."

* Routing: Transfers to "Sales Order Status" agent queue.

  • Option 3 (Press 3): Speak to a Sales Representative

* Prompt: "Please wait while we connect you to the next available sales representative."

* Routing: Transfers to "Sales General" agent queue.

  • Option 9 (Press 9): Return to Main Menu

* Routing: Returns to MainGreeting_L0.

C. Customer Support (Level 1)

Prompt (SupportMenu_L1):

"You've reached Customer Support. Please choose from the following options:"

  • Option 1 (Press 1): Technical Support

* Prompt: "Please wait while we connect you to a technical support agent."

* Routing: Transfers to "Support Technical" agent queue.

  • Option 2 (Press 2): Product Returns or Exchanges

* Prompt: "Please wait while we connect you to a representative for returns and exchanges."

* Routing: Transfers to "Support Returns" agent queue.

  • Option 3 (Press 3): Account Management

* Prompt: "Please wait while we connect you to an account management specialist."

* Routing: Transfers to "Support Account" agent queue.

  • Option 4 (Press 4): Speak to a Support Agent

* Prompt: "Please wait while we connect you to the next available support agent."

* Routing: Transfers to "Support General" agent queue.

  • Option 9 (Press 9): Return to Main Menu

* Routing: Returns to MainGreeting_L0.

D. Billing Department (Level 1)

Prompt (BillingMenu_L1):

"You've reached the Billing Department. Please choose from the following options:"

  • Option 1 (Press 1): Payment Inquiries

* Prompt: "Please wait while we connect you to a billing representative for payment inquiries."

* Routing: Transfers to "Billing Payments" agent queue.

  • Option 2 (Press 2): Invoice Details

* Prompt: "Please wait while we connect you to a billing representative for invoice details."

* Routing: Transfers to "Billing Invoices" agent queue.

  • Option 3 (Press 3): Speak to a Billing Representative

* Prompt: "Please wait while we connect you to the next available billing representative."

* Routing: Transfers to "Billing General" agent queue.

  • Option 9 (Press 9): Return to Main Menu

* Routing: Returns to MainGreeting_L0.

E. General Information (Level 1)

Prompt (InfoMenu_L1):

"For general information, please choose from the following options:"

  • Option 1 (Press 1): Company Address and Business Hours

* Prompt: "Our main office is located at 123 Main Street, Anytown, USA. We are open Monday through Friday, from 9 AM to 5 PM Eastern Time. Please note, our offices are closed on major national holidays."

* Routing: After playing the message, returns to InfoMenu_L1.

  • Option 2 (Press 2): Website and Email Address

* Prompt: "Our website is www.acmesolutionsinc.com. You can also reach us by email at info@acmesolutionsinc.com."

* Routing: After playing the message, returns to InfoMenu_L1.

  • Option 3 (Press 3): Career Opportunities

* Prompt: "For information on career opportunities, please visit the 'Careers' section of our website at www.acmesolutionsinc.com/careers."

* Routing: After playing the message, returns to InfoMenu_L1.

  • Option 9 (Press 9): Return to Main Menu

* Routing: Returns to MainGreeting_L0.

IV. Routing Logic & Agent Hand-off

For all options leading to an agent queue:

  • Queue Entry Prompt: "Your call is important to us. Please hold while we connect you to the next available representative."
  • Hold Music: Standard licensed hold music will play.
  • Estimated Wait Time (Optional): If the IVR system supports dynamic EWT, it can be played periodically. E.g., "Your estimated wait time is approximately X minutes."
  • Queue Overflow/Voicemail Option: If wait time exceeds a predefined threshold (e.g., 5 minutes) or queue is full, offer the option to leave a voicemail.

* Prompt: "All our representatives are currently busy. You may continue to hold, or press 1 to leave a voicemail and we will return your call as soon as possible."

* Routing 1 (Continue Hold): Caller remains in queue.

* Routing 2 (Leave Voicemail): Proceeds to the relevant department's voicemail script.

  • Agent Ring Time: Agent's phone will ring for a specified duration (e.g., 30 seconds). If no answer, call should route to department voicemail.

V. Voicemail Scripts

A. General Voicemail (If no specific department specified)

Prompt:

"You have reached the general voicemail box for Acme Solutions Inc. Please leave your name, phone number, and a brief message after the tone, and we will return your call as soon as possible. Thank you."

B. Sales Department Voicemail

Prompt:

"You have reached the voicemail for the Sales Department at Acme Solutions Inc. Please leave your name, company, phone number, and a detailed message after the tone. A sales representative will return your call within one business day. Thank you."

C. Customer Support Voicemail

Prompt:

"You have reached the voicemail for Customer Support at Acme Solutions Inc. Please leave your name, account number if applicable, phone number, and a detailed description of your issue after the tone. A support agent will return your call within one business day. Thank you."

D. Billing Department Voicemail

Prompt:

"You have reached the voicemail for the Billing Department at Acme Solutions Inc. Please leave your name, account number, phone number, and a detailed message regarding your billing inquiry after the tone. A billing representative will return your call within one business day. Thank you."

VI. Error Handling & System Prompts

A. Invalid Input

Prompt (InvalidInput):

"That was not a valid option. Please try again."

  • Routing: Replays the current menu prompt (e.g., if at Main Menu, replays MainGreeting_L0).
  • Retry Limit: After 3 invalid inputs, plays InvalidInput_MaxRetries and then disconnects.

Prompt (InvalidInput_MaxRetries):

"You have entered an invalid option too many times. Please call back and try again. Goodbye."

  • Routing: Disconnects the call.

B. No Input (Timeout)

Prompt (NoInput):

"We didn't detect any input. Please make a selection."

  • Routing: Replays the current menu prompt.
  • Retry Limit: After 2 no-inputs, plays NoInput_MaxRetries and then disconnects.

Prompt (NoInput_MaxRetries):

"We didn't detect any input, and your call will now be disconnected. Please call back when you're ready to make a selection. Goodbye."

  • Routing: Disconnects the call.

C. Transferring Call

Prompt (TransferringCall):

"Please wait while your call is transferred."

  • Routing: Plays briefly before connecting to an agent queue or external number.

D. System Unavailable / Technical Difficulty

Prompt (SystemUnavailable):

"We are currently experiencing technical difficulties with our phone system. Please try your call again later. We apologize for any inconvenience. Goodbye."

  • Routing: Disconnects the call. (This prompt should only be triggered by system-level failures).

VII. Business Hours & After-

elevenlabs Output

Step 3 of 3: ElevenLabs Text-to-Speech (TTS) Integration for IVR Prompts

This deliverable outlines the strategy and specifications for generating high-quality, natural-sounding audio prompts for your Interactive Voice Response (IVR) system using ElevenLabs' advanced Text-to-Speech (TTS) technology. By leveraging ElevenLabs, we ensure a professional, consistent, and user-friendly auditory experience for your callers.

1. Introduction: Elevating the IVR Experience with ElevenLabs TTS

The quality of voice prompts significantly impacts a caller's perception of your IVR system and overall brand. Generic, robotic voices can lead to frustration and a poor user experience. This step focuses on transforming your IVR scripts into natural, engaging audio using ElevenLabs, known for its highly realistic and emotionally nuanced synthetic voices.

Our goal is to create a seamless and intuitive auditory journey for every caller, enhancing clarity, professionalism, and caller satisfaction.

2. ElevenLabs TTS Integration Strategy

We will utilize ElevenLabs to generate all necessary audio files for your IVR system, covering welcome messages, menu options, routing instructions, hold messages, error prompts, and voicemail greetings.

2.1. Key Benefits of ElevenLabs for IVR:

  • Natural Sounding Voices: Eliminates the robotic feel of traditional TTS, offering voices that are virtually indistinguishable from human speech.
  • Emotional Nuance: Selected voices can convey warmth, professionalism, or urgency as required, enhancing caller engagement.
  • Consistency: Ensures a uniform voice and tone across all IVR prompts, building brand recognition and trust.
  • Scalability & Flexibility: Easily generate new prompts or modify existing ones without needing studio recording, allowing for agile updates.
  • Multilingual Support (Optional): If your IVR requires multiple languages, ElevenLabs offers robust support for generating prompts in various languages with native-like accents.

2.2. Voice Selection and Branding:

A critical decision is selecting the primary voice for your IVR system. This voice will become a key auditory element of your brand.

  • Recommendation: We will present a curated selection of ElevenLabs voices that align with your brand's desired persona (e.g., friendly, authoritative, professional, calm).
  • Criteria: Factors for selection include gender, accent (if applicable), perceived age, and overall tone.
  • Consistency: Once selected, this voice will be consistently applied across all primary IVR prompts. Different voices may be considered for specific, distinct sections (e.g., a different voice for a "voicemail instructions" segment if desired, though consistency is generally preferred).

3. Generated IVR Audio Prompt Specifications

Below are the detailed specifications for generating the core audio prompts for your IVR system. For each prompt, we provide the exact text, the recommended ElevenLabs voice and model, and specific generation settings to ensure optimal quality and consistency.

Note: The ElevenLabs Voice IDs and Model IDs provided are illustrative examples based on common ElevenLabs offerings. Actual IDs may vary based on your specific ElevenLabs account and available models. We will use the most suitable and latest models available during the actual generation process.

3.1. Core IVR Prompts

Selected Primary IVR Voice: For these examples, we will use a hypothetical "Clara" (a clear, friendly female voice) or "Adam" (a calm, authoritative male voice) as the primary voice, depending on final client preference. Let's proceed with "Clara" for these examples.

ElevenLabs Model: eleven_multilingual_v2 (or the latest advanced model for best quality)

Standard ElevenLabs Settings for Consistency:

  • Stability: 0.65 (Ensures natural flow and reduces robotic artifacts)
  • Clarity + Similarity Enhancement: 0.80 (Prioritizes distinct speech and consistent vocal timbre)
  • Style Exaggeration: 0.05 (Adds a slight, natural professional warmth without over-stylizing)
  • Speaker Boost: Off (Typically not needed for clear IVR prompts, prevents artificial loudness)

Prompt 1: Main Welcome Message

  • Prompt Text: "Welcome to Meridian Solutions. Thank you for calling. For sales, press 1. For customer support, press 2. For billing inquiries, press 3. To hear these options again, press the star key. To speak with an operator at any time, press 0."
  • Purpose: Initial greeting and main menu navigation.
  • Recommended ElevenLabs Voice: "Clara" (Clear, professional, friendly female voice)
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: Ensure correct pronunciation of "Meridian Solutions". Consider a brief, pleasant musical tone fading in/out before and after this prompt for a premium feel.

Prompt 2: Sales Department Routing

  • Prompt Text: "Connecting you to our Sales Department. Please hold while we transfer your call."
  • Purpose: Confirmation before transferring to sales.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: This prompt should be followed by hold music or a ringtone.

Prompt 3: Customer Support Routing

  • Prompt Text: "You've selected Customer Support. Please hold while we connect you to the next available agent."
  • Purpose: Confirmation before transferring to customer support.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: This prompt should be followed by hold music or a ringtone.

Prompt 4: Billing Inquiries Routing

  • Prompt Text: "Transferring you to Billing. Your call is important to us."
  • Purpose: Confirmation before transferring to billing.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: This prompt should be followed by hold music or a ringtone.

Prompt 5: Operator Transfer

  • Prompt Text: "Please hold while we connect you to an operator."
  • Purpose: Confirmation before transferring to a live operator.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: This prompt should be followed by hold music or a ringtone.

Prompt 6: Invalid Input / Error Message

  • Prompt Text: "I'm sorry, that was not a valid option. Please try again using the number keys on your phone. For sales, press 1. For customer support, press 2. For billing inquiries, press 3. To speak with an operator, press 0."
  • Purpose: Guides the caller back to valid options after an incorrect input.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: Slightly increased clarity might be beneficial here to ensure instructions are understood.

Prompt 7: No Input / Timeout Message

  • Prompt Text: "We didn't detect an input. To hear the options again, press the star key. Otherwise, your call will be transferred to an operator."
  • Purpose: Handles situations where the caller doesn't press a key.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: This prompt should lead to a default action (e.g., transfer to operator or repeat main menu).

Prompt 8: Voicemail Greeting (General)

  • Prompt Text: "You've reached the voicemail for [Department/Individual Name]. Please leave your name, phone number, and a brief message after the tone. We will return your call as soon as possible. Thank you."
  • Purpose: Standard voicemail greeting.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: Personalize [Department/Individual Name] as needed.

Prompt 9: After-Hours Message

  • Prompt Text: "Thank you for calling Meridian Solutions. Our current business hours are Monday through Friday, 9 AM to 5 PM Eastern Time. Please call back during business hours, or leave a message after the tone, and we will return your call on our next business day. You may also visit our website at www.meridiansolutions.com. Goodbye."
  • Purpose: Informs callers of operating hours and provides alternatives.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings: As per standard settings above.
  • Notes: Ensure www.meridiansolutions.com is clear and easy to understand when spoken.

3.2. Hold Music Integration Prompt

While ElevenLabs generates spoken audio, it's crucial to consider how this integrates with hold music.

Prompt 10: Hold Message within Music Loop (Optional)

  • Prompt Text: "Thank you for holding. Your call is important to us, and we appreciate your patience. An agent will be with you shortly."
  • Purpose: Reassures callers during extended hold times, often played intermittently over hold music.
  • Recommended ElevenLabs Voice: "Clara"
  • ElevenLabs Model: eleven_multilingual_v2
  • ElevenLabs Settings:

* Stability: 0.70 (Slightly smoother flow)

* Clarity + Similarity Enhancement: 0.85 (Ensures maximum distinctness against background music)

* Style Exaggeration: 0.10 (A touch more warmth to convey appreciation)

* Speaker Boost: On (To ensure it cuts through hold music effectively)

  • Notes: This prompt would be generated as a separate audio file and then strategically inserted into the hold music loop within the IVR platform.

4. Next Steps & Implementation Guidance

  1. Review and Feedback: The generated audio files (based on these specifications) will be provided for your review. We encourage you to listen carefully for pronunciation, tone, pacing, and overall clarity.
  2. Iterative Refinement: Based on your feedback, we can make adjustments to the ElevenLabs settings, select alternative voices, or modify the script text to achieve the desired outcome.
  3. Final Audio File Delivery: Once approved, all final audio files will be delivered in a standard format (e.g., MP3, WAV at 8kHz or 16kHz, mono) compatible with your chosen IVR platform.
  4. IVR Platform Integration: These audio files will then be uploaded and configured within your IVR system's call flow, mapping each prompt to its corresponding action or menu option.
  5. Testing: Comprehensive testing of the entire IVR system with the new audio prompts will be conducted to ensure seamless operation and optimal caller experience.

This detailed approach ensures that your IVR system will not only be functional but also provide an exceptional and professional auditory experience for every caller.

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\n\n\n"); var hasSrcMain=Object.keys(extracted).some(function(k){return k.indexOf("src/main")>=0;}); if(!hasSrcMain) zip.file(folder+"src/main."+ext,"import React from 'react'\nimport ReactDOM from 'react-dom/client'\nimport App from './App'\nimport './index.css'\n\nReactDOM.createRoot(document.getElementById('root')!).render(\n \n \n \n)\n"); var hasSrcApp=Object.keys(extracted).some(function(k){return k==="src/App."+ext||k==="App."+ext;}); if(!hasSrcApp) zip.file(folder+"src/App."+ext,"import React from 'react'\nimport './App.css'\n\nfunction App(){\n return(\n
\n
\n

"+slugTitle(pn)+"

\n

Built with PantheraHive BOS

\n
\n
\n )\n}\nexport default App\n"); zip.file(folder+"src/index.css","*{margin:0;padding:0;box-sizing:border-box}\nbody{font-family:system-ui,-apple-system,sans-serif;background:#f0f2f5;color:#1a1a2e}\n.app{min-height:100vh;display:flex;flex-direction:column}\n.app-header{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:40px}\nh1{font-size:2.5rem;font-weight:700}\n"); zip.file(folder+"src/App.css",""); zip.file(folder+"src/components/.gitkeep",""); zip.file(folder+"src/pages/.gitkeep",""); zip.file(folder+"src/hooks/.gitkeep",""); Object.keys(extracted).forEach(function(p){ var fp=p.startsWith("src/")?p:"src/"+p; zip.file(folder+fp,extracted[p]); }); zip.file(folder+"README.md","# "+slugTitle(pn)+"\n\nGenerated by PantheraHive BOS.\n\n## Setup\n\`\`\`bash\nnpm install\nnpm run dev\n\`\`\`\n\n## Build\n\`\`\`bash\nnpm run build\n\`\`\`\n\n## Open in IDE\nOpen the project folder in VS Code or WebStorm.\n"); zip.file(folder+".gitignore","node_modules/\ndist/\n.env\n.DS_Store\n*.local\n"); } /* --- Vue (Vite + Composition API + TypeScript) --- */ function buildVue(zip,folder,app,code,panelTxt){ var pn=pkgName(app); var C=cc(pn); var extracted=extractCode(panelTxt); zip.file(folder+"package.json",'{\n "name": "'+pn+'",\n "version": "0.0.0",\n "type": "module",\n "scripts": {\n "dev": "vite",\n "build": "vue-tsc -b && vite build",\n "preview": "vite preview"\n },\n "dependencies": {\n "vue": "^3.5.13",\n "vue-router": "^4.4.5",\n "pinia": "^2.3.0",\n "axios": "^1.7.9"\n },\n "devDependencies": {\n "@vitejs/plugin-vue": "^5.2.1",\n "typescript": "~5.7.3",\n "vite": "^6.0.5",\n "vue-tsc": "^2.2.0"\n }\n}\n'); zip.file(folder+"vite.config.ts","import { defineConfig } from 'vite'\nimport vue from '@vitejs/plugin-vue'\nimport { resolve } from 'path'\n\nexport default defineConfig({\n plugins: [vue()],\n resolve: { alias: { '@': resolve(__dirname,'src') } }\n})\n"); zip.file(folder+"tsconfig.json",'{"files":[],"references":[{"path":"./tsconfig.app.json"},{"path":"./tsconfig.node.json"}]}\n'); zip.file(folder+"tsconfig.app.json",'{\n "compilerOptions":{\n "target":"ES2020","useDefineForClassFields":true,"module":"ESNext","lib":["ES2020","DOM","DOM.Iterable"],\n "skipLibCheck":true,"moduleResolution":"bundler","allowImportingTsExtensions":true,\n "isolatedModules":true,"moduleDetection":"force","noEmit":true,"jsxImportSource":"vue",\n "strict":true,"paths":{"@/*":["./src/*"]}\n },\n "include":["src/**/*.ts","src/**/*.d.ts","src/**/*.tsx","src/**/*.vue"]\n}\n'); zip.file(folder+"env.d.ts","/// \n"); zip.file(folder+"index.html","\n\n\n \n \n "+slugTitle(pn)+"\n\n\n
\n \n\n\n"); var hasMain=Object.keys(extracted).some(function(k){return k==="src/main.ts"||k==="main.ts";}); if(!hasMain) zip.file(folder+"src/main.ts","import { createApp } from 'vue'\nimport { createPinia } from 'pinia'\nimport App from './App.vue'\nimport './assets/main.css'\n\nconst app = createApp(App)\napp.use(createPinia())\napp.mount('#app')\n"); var hasApp=Object.keys(extracted).some(function(k){return k.indexOf("App.vue")>=0;}); if(!hasApp) zip.file(folder+"src/App.vue","\n\n\n\n\n"); zip.file(folder+"src/assets/main.css","*{margin:0;padding:0;box-sizing:border-box}body{font-family:system-ui,sans-serif;background:#fff;color:#213547}\n"); zip.file(folder+"src/components/.gitkeep",""); zip.file(folder+"src/views/.gitkeep",""); zip.file(folder+"src/stores/.gitkeep",""); Object.keys(extracted).forEach(function(p){ var fp=p.startsWith("src/")?p:"src/"+p; zip.file(folder+fp,extracted[p]); }); zip.file(folder+"README.md","# "+slugTitle(pn)+"\n\nGenerated by PantheraHive BOS.\n\n## Setup\n\`\`\`bash\nnpm install\nnpm run dev\n\`\`\`\n\n## Build\n\`\`\`bash\nnpm run build\n\`\`\`\n\nOpen in VS Code or WebStorm.\n"); zip.file(folder+".gitignore","node_modules/\ndist/\n.env\n.DS_Store\n*.local\n"); } /* --- Angular (v19 standalone) --- */ function buildAngular(zip,folder,app,code,panelTxt){ var pn=pkgName(app); var C=cc(pn); var sel=pn.replace(/_/g,"-"); var extracted=extractCode(panelTxt); zip.file(folder+"package.json",'{\n "name": "'+pn+'",\n "version": "0.0.0",\n "scripts": {\n "ng": "ng",\n "start": "ng serve",\n "build": "ng build",\n "test": "ng test"\n },\n "dependencies": {\n "@angular/animations": "^19.0.0",\n "@angular/common": "^19.0.0",\n "@angular/compiler": "^19.0.0",\n "@angular/core": "^19.0.0",\n "@angular/forms": "^19.0.0",\n "@angular/platform-browser": "^19.0.0",\n "@angular/platform-browser-dynamic": "^19.0.0",\n "@angular/router": "^19.0.0",\n "rxjs": "~7.8.0",\n "tslib": "^2.3.0",\n "zone.js": "~0.15.0"\n },\n "devDependencies": {\n "@angular-devkit/build-angular": "^19.0.0",\n "@angular/cli": "^19.0.0",\n "@angular/compiler-cli": "^19.0.0",\n "typescript": "~5.6.0"\n }\n}\n'); zip.file(folder+"angular.json",'{\n "$schema": "./node_modules/@angular/cli/lib/config/schema.json",\n "version": 1,\n "newProjectRoot": "projects",\n "projects": {\n "'+pn+'": {\n "projectType": "application",\n "root": "",\n "sourceRoot": "src",\n "prefix": "app",\n "architect": {\n "build": {\n "builder": "@angular-devkit/build-angular:application",\n "options": {\n "outputPath": "dist/'+pn+'",\n "index": "src/index.html",\n "browser": "src/main.ts",\n "tsConfig": "tsconfig.app.json",\n "styles": ["src/styles.css"],\n "scripts": []\n }\n },\n "serve": {"builder":"@angular-devkit/build-angular:dev-server","configurations":{"production":{"buildTarget":"'+pn+':build:production"},"development":{"buildTarget":"'+pn+':build:development"}},"defaultConfiguration":"development"}\n }\n }\n }\n}\n'); zip.file(folder+"tsconfig.json",'{\n "compileOnSave": false,\n "compilerOptions": {"baseUrl":"./","outDir":"./dist/out-tsc","forceConsistentCasingInFileNames":true,"strict":true,"noImplicitOverride":true,"noPropertyAccessFromIndexSignature":true,"noImplicitReturns":true,"noFallthroughCasesInSwitch":true,"paths":{"@/*":["src/*"]},"skipLibCheck":true,"esModuleInterop":true,"sourceMap":true,"declaration":false,"experimentalDecorators":true,"moduleResolution":"bundler","importHelpers":true,"target":"ES2022","module":"ES2022","useDefineForClassFields":false,"lib":["ES2022","dom"]},\n "references":[{"path":"./tsconfig.app.json"}]\n}\n'); zip.file(folder+"tsconfig.app.json",'{\n "extends":"./tsconfig.json",\n "compilerOptions":{"outDir":"./dist/out-tsc","types":[]},\n "files":["src/main.ts"],\n "include":["src/**/*.d.ts"]\n}\n'); zip.file(folder+"src/index.html","\n\n\n \n "+slugTitle(pn)+"\n \n \n \n\n\n \n\n\n"); zip.file(folder+"src/main.ts","import { bootstrapApplication } from '@angular/platform-browser';\nimport { appConfig } from './app/app.config';\nimport { AppComponent } from './app/app.component';\n\nbootstrapApplication(AppComponent, appConfig)\n .catch(err => console.error(err));\n"); zip.file(folder+"src/styles.css","* { margin: 0; padding: 0; box-sizing: border-box; }\nbody { font-family: system-ui, -apple-system, sans-serif; background: #f9fafb; color: #111827; }\n"); var hasComp=Object.keys(extracted).some(function(k){return k.indexOf("app.component")>=0;}); if(!hasComp){ zip.file(folder+"src/app/app.component.ts","import { Component } from '@angular/core';\nimport { RouterOutlet } from '@angular/router';\n\n@Component({\n selector: 'app-root',\n standalone: true,\n imports: [RouterOutlet],\n templateUrl: './app.component.html',\n styleUrl: './app.component.css'\n})\nexport class AppComponent {\n title = '"+pn+"';\n}\n"); zip.file(folder+"src/app/app.component.html","
\n
\n

"+slugTitle(pn)+"

\n

Built with PantheraHive BOS

\n
\n \n
\n"); zip.file(folder+"src/app/app.component.css",".app-header{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:60vh;gap:16px}h1{font-size:2.5rem;font-weight:700;color:#6366f1}\n"); } zip.file(folder+"src/app/app.config.ts","import { ApplicationConfig, provideZoneChangeDetection } from '@angular/core';\nimport { provideRouter } from '@angular/router';\nimport { routes } from './app.routes';\n\nexport const appConfig: ApplicationConfig = {\n providers: [\n provideZoneChangeDetection({ eventCoalescing: true }),\n provideRouter(routes)\n ]\n};\n"); zip.file(folder+"src/app/app.routes.ts","import { Routes } from '@angular/router';\n\nexport const routes: Routes = [];\n"); Object.keys(extracted).forEach(function(p){ var fp=p.startsWith("src/")?p:"src/"+p; zip.file(folder+fp,extracted[p]); }); zip.file(folder+"README.md","# "+slugTitle(pn)+"\n\nGenerated by PantheraHive BOS.\n\n## Setup\n\`\`\`bash\nnpm install\nng serve\n# or: npm start\n\`\`\`\n\n## Build\n\`\`\`bash\nng build\n\`\`\`\n\nOpen in VS Code with Angular Language Service extension.\n"); zip.file(folder+".gitignore","node_modules/\ndist/\n.env\n.DS_Store\n*.local\n.angular/\n"); } /* --- Python --- */ function buildPython(zip,folder,app,code){ var title=slugTitle(app); var pn=pkgName(app); var src=code.replace(/^\`\`\`[\w]*\n?/m,"").replace(/\n?\`\`\`$/m,"").trim(); var reqMap={"numpy":"numpy","pandas":"pandas","sklearn":"scikit-learn","tensorflow":"tensorflow","torch":"torch","flask":"flask","fastapi":"fastapi","uvicorn":"uvicorn","requests":"requests","sqlalchemy":"sqlalchemy","pydantic":"pydantic","dotenv":"python-dotenv","PIL":"Pillow","cv2":"opencv-python","matplotlib":"matplotlib","seaborn":"seaborn","scipy":"scipy"}; var reqs=[]; Object.keys(reqMap).forEach(function(k){if(src.indexOf("import "+k)>=0||src.indexOf("from "+k)>=0)reqs.push(reqMap[k]);}); var reqsTxt=reqs.length?reqs.join("\n"):"# add dependencies here\n"; zip.file(folder+"main.py",src||"# "+title+"\n# Generated by PantheraHive BOS\n\nprint(title+\" loaded\")\n"); zip.file(folder+"requirements.txt",reqsTxt); zip.file(folder+".env.example","# Environment variables\n"); zip.file(folder+"README.md","# "+title+"\n\nGenerated by PantheraHive BOS.\n\n## Setup\n\`\`\`bash\npython3 -m venv .venv\nsource .venv/bin/activate\npip install -r requirements.txt\n\`\`\`\n\n## Run\n\`\`\`bash\npython main.py\n\`\`\`\n"); zip.file(folder+".gitignore",".venv/\n__pycache__/\n*.pyc\n.env\n.DS_Store\n"); } /* --- Node.js --- */ function buildNode(zip,folder,app,code){ var title=slugTitle(app); var pn=pkgName(app); var src=code.replace(/^\`\`\`[\w]*\n?/m,"").replace(/\n?\`\`\`$/m,"").trim(); var depMap={"mongoose":"^8.0.0","dotenv":"^16.4.5","axios":"^1.7.9","cors":"^2.8.5","bcryptjs":"^2.4.3","jsonwebtoken":"^9.0.2","socket.io":"^4.7.4","uuid":"^9.0.1","zod":"^3.22.4","express":"^4.18.2"}; var deps={}; Object.keys(depMap).forEach(function(k){if(src.indexOf(k)>=0)deps[k]=depMap[k];}); if(!deps["express"])deps["express"]="^4.18.2"; var pkgJson=JSON.stringify({"name":pn,"version":"1.0.0","main":"src/index.js","scripts":{"start":"node src/index.js","dev":"nodemon src/index.js"},"dependencies":deps,"devDependencies":{"nodemon":"^3.0.3"}},null,2)+"\n"; zip.file(folder+"package.json",pkgJson); var fallback="const express=require(\"express\");\nconst app=express();\napp.use(express.json());\n\napp.get(\"/\",(req,res)=>{\n res.json({message:\""+title+" API\"});\n});\n\nconst PORT=process.env.PORT||3000;\napp.listen(PORT,()=>console.log(\"Server on port \"+PORT));\n"; zip.file(folder+"src/index.js",src||fallback); zip.file(folder+".env.example","PORT=3000\n"); zip.file(folder+".gitignore","node_modules/\n.env\n.DS_Store\n"); zip.file(folder+"README.md","# "+title+"\n\nGenerated by PantheraHive BOS.\n\n## Setup\n\`\`\`bash\nnpm install\n\`\`\`\n\n## Run\n\`\`\`bash\nnpm run dev\n\`\`\`\n"); } /* --- Vanilla HTML --- */ function buildVanillaHtml(zip,folder,app,code){ var title=slugTitle(app); var isFullDoc=code.trim().toLowerCase().indexOf("=0||code.trim().toLowerCase().indexOf("=0; var indexHtml=isFullDoc?code:"\n\n\n\n\n"+title+"\n\n\n\n"+code+"\n\n\n\n"; zip.file(folder+"index.html",indexHtml); zip.file(folder+"style.css","/* "+title+" — styles */\n*{margin:0;padding:0;box-sizing:border-box}\nbody{font-family:system-ui,-apple-system,sans-serif;background:#fff;color:#1a1a2e}\n"); zip.file(folder+"script.js","/* "+title+" — scripts */\n"); zip.file(folder+"assets/.gitkeep",""); zip.file(folder+"README.md","# "+title+"\n\nGenerated by PantheraHive BOS.\n\n## Open\nDouble-click \`index.html\` in your browser.\n\nOr serve locally:\n\`\`\`bash\nnpx serve .\n# or\npython3 -m http.server 3000\n\`\`\`\n"); zip.file(folder+".gitignore",".DS_Store\nnode_modules/\n.env\n"); } /* ===== MAIN ===== */ var sc=document.createElement("script"); sc.src="https://cdnjs.cloudflare.com/ajax/libs/jszip/3.10.1/jszip.min.js"; sc.onerror=function(){ if(lbl)lbl.textContent="Download ZIP"; alert("JSZip load failed — check connection."); }; sc.onload=function(){ var zip=new JSZip(); var base=(_phFname||"output").replace(/\.[^.]+$/,""); var app=base.toLowerCase().replace(/[^a-z0-9]+/g,"_").replace(/^_+|_+$/g,"")||"my_app"; var folder=app+"/"; var vc=document.getElementById("panel-content"); var panelTxt=vc?(vc.innerText||vc.textContent||""):""; var lang=detectLang(_phCode,panelTxt); if(_phIsHtml){ buildVanillaHtml(zip,folder,app,_phCode); } else if(lang==="flutter"){ buildFlutter(zip,folder,app,_phCode,panelTxt); } else if(lang==="react-native"){ buildReactNative(zip,folder,app,_phCode,panelTxt); } else if(lang==="swift"){ buildSwift(zip,folder,app,_phCode,panelTxt); } else if(lang==="kotlin"){ buildKotlin(zip,folder,app,_phCode,panelTxt); } else if(lang==="react"){ buildReact(zip,folder,app,_phCode,panelTxt); } else if(lang==="vue"){ buildVue(zip,folder,app,_phCode,panelTxt); } else if(lang==="angular"){ buildAngular(zip,folder,app,_phCode,panelTxt); } else if(lang==="python"){ buildPython(zip,folder,app,_phCode); } else if(lang==="node"){ buildNode(zip,folder,app,_phCode); } else { /* Document/content workflow */ var title=app.replace(/_/g," "); var md=_phAll||_phCode||panelTxt||"No content"; zip.file(folder+app+".md",md); var h=""+title+""; h+="

"+title+"

"; var hc=md.replace(/&/g,"&").replace(//g,">"); hc=hc.replace(/^### (.+)$/gm,"

$1

"); hc=hc.replace(/^## (.+)$/gm,"

$1

"); hc=hc.replace(/^# (.+)$/gm,"

$1

"); hc=hc.replace(/\*\*(.+?)\*\*/g,"$1"); hc=hc.replace(/\n{2,}/g,"

"); h+="

"+hc+"

Generated by PantheraHive BOS
"; zip.file(folder+app+".html",h); zip.file(folder+"README.md","# "+title+"\n\nGenerated by PantheraHive BOS.\n\nFiles:\n- "+app+".md (Markdown)\n- "+app+".html (styled HTML)\n"); } zip.generateAsync({type:"blob"}).then(function(blob){ var a=document.createElement("a"); a.href=URL.createObjectURL(blob); a.download=app+".zip"; a.click(); URL.revokeObjectURL(a.href); if(lbl)lbl.textContent="Download ZIP"; }); }; document.head.appendChild(sc); } function phShare(){navigator.clipboard.writeText(window.location.href).then(function(){var el=document.getElementById("ph-share-lbl");if(el){el.textContent="Link copied!";setTimeout(function(){el.textContent="Copy share link";},2500);}});}function phEmbed(){var runId=window.location.pathname.split("/").pop().replace(".html","");var embedUrl="https://pantherahive.com/embed/"+runId;var code='';navigator.clipboard.writeText(code).then(function(){var el=document.getElementById("ph-embed-lbl");if(el){el.textContent="Embed code copied!";setTimeout(function(){el.textContent="Get Embed Code";},2500);}});}

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